A resource you can trust
In deciding to whom you will entrust the care and well being of your family member, there is one consideration that is far more important than any other -the quality of the CAREGiver and the home care agency behind that person.
Home Instead Senior Care was founded in the heartland of America. Since its founding in 1995, it has grown to include well over 800 offices throughout the world. Home Instead Senior Care is the largest provider of companionship and home care services in the nation, providing care for nearly one million clients. Each office is individually owned and operated. Our highly professional staff is focused on providing skilled, consistent care. We offer Companionship, Home Chore and Personal Care services.
Our two offices in Northborough and Natick have combined their main operations and our inside staff headquarters is now located in our Northborough, MA office with a satellite office remaining in Natick.
Let us help you. Call us at 1-888-377-4446
Laurie Bender, RN, MSN, CCNS and her husband, Bruce Bender, MD, MS left their medical practices in 1997 to open the first Home Instead Senior Care in New England.
Their goal had been, and continues to be, to provide the very best assistance to seniors in order to help them to remain at home, where they wish to be. The Benders, and their dedicated staff at Home Instead Senior Care, have assisted hundreds of seniors (and their families) with that goal, keeping our area seniors at "Home Instead".
Education/Experience: Laurie Bender, RN, MS, CCNS holds a Masters Degree in Psychiatric Nursing. As an Advanced Degree Nurse Specialist and Educator, she has both practiced and taught nursing at major Universities throughout the United States and Canada.
Angela Brunson Bartlett
Angela has been with Home Instead since January 2002. She is often the first person a family member will speak to about services and also acts as a resource for other community options. She will meet with families and clients to discuss/review their home care needs, provide In-Home assessments for companions and home helpers, and make suggestions regarding care. In addition, Angela manages the daily operations of our business and monitors our Quality Program to ensure that our clients, their families, and our CAREGivers have a wonderful and rewarding experience with Home Instead. Angela has a degree in Sociology and came to Home Instead with a strong managerial background and a true compassion for seniors and their families.
Randi joined the staff of Home Instead in 2011 as a CAREGiver and then continued her education to become a Personal Care Homemaker with Home Instead. Randi was promoted to Staff Coordinator in 2012. As a Staff Coordinator, Randi assists in the placement of CAREGiverís into the homes of our seniors, as well as the supervision of our CAREGivers and case follow up with our non-Personal Care clients. Randi worked with the students at the Learning Center For The Deaf in Framingham, as a school teacher, for 10 years prior to working with seniors.
Jennifer joined the staff of Home Instead in 2010 as a Staff Coordinator. Jen assists in the placement of CAREGivers into the homes of our Seniors, as well as the supervision of our CAREGivers and case follow up with our non-Personal Care clients. Jen was both a CAREGiver and a Case Manager for one of the State's ASAP's before joining the Home Instead Team.
Robby joined our CAREGiver staff as a Personal Care Assistant in the Spring of 2011. He was then promoted to Staff Coordinator a year and a half later. Robby is responsible for the placement of CAREGiverís into the homes of our seniors, as well as the supervision of our CAREGivers and case follow up with our non-Personal Care clients. Robby comes to us with a background in administration for childrenís educational programs throughout Central Massachusetts as well as having direct care experience in crisis intervention with at-risk youth.
Recruitment And Retention:
Felicia Cardone orientates and provides ongoing educational opportunities and trainings for all of our CAREGivers. Felicia works out of both the Northborough and Natick offices providing convenient locations for our CAREGivers. She has been involved in the senior service industry for over 25 years. Felicia has been with Home Instead since 2001, first starting as a CAREGiver and then moving to our office staff in 2002.
Kim is responsible for recruiting, interviewing and hiring the CAREGiving staff of Home Instead. Kim started with Home Instead in June 2010 as a CAREGiver, is PCA certified and has a background in Hotel & Hospitality Management specializing in Finance. She was promoted to Staff Coordinator in August 2011 and promoted again to Recruitment Coordinator in the fall of 2012. Kim insures that we hire the very best CAREGivers. For our CAREGiverís convenience, she works out of both our Northborough and Natick offices.
Deborah Potty, LPN
Clinical Nurse Supervisor
Deb Potty is our Clinical Nurse Supervisor. Deb provides the Nursing assessments for any Home Instead client seeking personal care. She also supervises our personal care staff and provides ongoing quality assessment visits for all of our personal care clients. Deb comes to us with 35+ years of nursing experience in acute care hospital setting with the last two years as a unit manager in a long-term care facility.
Marketing Director/Community Service Representative
Wendy Nollman is the Marketing Director/Community Service Representative.
Wendy started with Home Instead in December 2008. She is responsible for all on-line marketing and advertising development as well as building strong relationships with other senior services in our community. Wendy has a BS in Business Administration and came to Home Instead with 25+ years of marketing and account management experience.
Client Service and Benefits Coordinator
Jessica Young is the Client Service and Benefits Coordinator. She is responsible for all administrative services relative to our clients, HR responsibilities of disseminating and processing Benefits information and provides administrative support to the management team. Jessica started with Home Instead in September 2002 as a CAREGiver and was a Staff Coordinator from 2008 to 2012.
Tracey is the Payroll Coordinator and oversees the collection of all of our payroll information. Tracey started with Home Instead in 2003 as a CAREGiver and over time took on many of the responsibilities she has now. She was promoted to the dual responsibility of Payroll Coordinator and Weekend Supervisor in 2005 and in the fall of 2012, Tracey was again promoted to the full-time Payroll Coordinator, handling all responsibilities of the Payroll department.
Leigh is the Weekend Supervisor. Self-employed for the last four years, Leigh joined our CAREGiver staff towards the beginning of 2012 because she wanted a more fulfilling job. As Weekend Supervisor, Leigh provides supervision for our CAREGiver staff from 5 pm on Friday through Monday mornings at 8 am and will be the first person you will speak with when you call.
Joanne Claflin Billings
Joanne joined our staff as the Office Receptionist in August 2011 and was promoted to Office Administrator in September 2012. Joanne provides assistance to the Home Instead Team and is one of the first people you will speak with when calling. Joanne came to Home Instead as a CAREGiver in June 2011 with over 35 years of inter-office and personnel administrative experience.