"What a wonderful job you did taking care of our Mom! …was a saint and a much loved companion for her. Thank you for enabling her to live independently this past year - it made a world of difference to her. ."
In an effort to constantly advance improvement to the senior home care industry in Massachusetts, our Home Instead Senior Care agency has been an active participant in a number of local and regional groups and associations.
We are committed to providing the very best In-Home care services to our seniors. Because of this, very early on in the business, the owners felt it important to be able to receive feedback on the services provided; not only about the CAREGivers who take care of our clients, but also about the inside staff who help run the organization on a daily basis.
What developed is now a standard procedure known as an Exit Evaluation. The feedback received from these evaluations is shared regularly with our CAREGivers and staff. Our survey results have helped not only the CAREGivers improve performance and better understand their jobs, but also our staff in their ability to provide the highest level of service to our client’s, their families and to our CAREGivers. We have compiled statistics since 1998 and have consistently scored a 9 or over, on a scale of 1 to 10, in customer satisfaction. Home Instead Senior Care, indeed, provides the highest quality home care services - and we have the facts to prove it!
On a national level, Home Instead Senior Care demonstrates a continued commitment to quality care through the proprietary PEAQ program, -Pursuing Excellence by Advancing Quality. The internationally known independent market research company of J.D. Power and Associates has been commissioned to routinely survey CAREGivers and clients to ensure consistent delivery of high quality home care services. The program will provide client and CAREGiver satisfaction statistics based on telephone and on-line surveys. In our most recent survey, 95 percent of all responses were 8 or higher on a scale of one to 10; 10 being the highest.